سياسة الاستبدال و الإسترجاع

Return and Exchange Policy: At Flory Couture store, we design and sew abayas after the order in a special way for each customer according to her specific measurements and specifications. Therefore, we apologize for returning or exchanging products. Yes, exceptions are made for products that have a defect or do not meet the specified specifications. In this case, the defective product is returned on the condition that it remains in its original condition within a maximum of 5 days from the day of receiving the order. After receiving and inspecting it, we will refund only the original amount paid for the product to the customer, and the shipping fee will not be refunded as it is collected directly by the shipping companies. Example: if the customer objects to the product and wishes to modify it after receiving the order due to a difference in measurements from what was requested, the following must be done: prove the discrepancy, then the product is shipped back to us for inspection. 1- If it is found that the product has a defect, we bear all shipping and modification costs and resend it to the customer after modification. 2- If it is found to be in accordance with the measurement table, the customer bears the shipping costs to the store plus the costs of re-shipping to her address, or we can retrieve the product and refund the amount paid for the abaya minus the shipping fee from the customer to the store. Note: Please review the measurement table before placing an order and write any desired modifications in the notes section under the product or contact us for assistance, as neglecting the measurement table does not constitute an exception to accept the return or exchange process. We review all additional customer notes for her request and do what is possible; the store is not obliged to make all modifications. If they are not implemented, the store is not responsible for modifying the piece later, in order to ensure smooth workflow and organized production. The measurement table has been clarified in the Flory Couture Instagram highlight and at the bottom of the website page. Please review all site policies, as completing the order by the customer is considered as having read and agreed to all policies. Thank you for your understanding, and we wish you an enjoyable shopping :)